shipping

Our Prefer Career

National (within India): Blue Dart, First Flight 
International (Global) : India Post , UPS , FedEx

Shipping

We deliver to all and any postal services around the world. However, we do not ship to P.O. Box addresses hence we request you kindly provide us with your full street address along with a valid zip code.

Most of the orders are shipped within 24-48 hours after order confirmation. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk at info@oceanhomestore.com

You will be charged for shipping separately. Shipping charges are mentioned separately and can be viewed when in your cart while reviewing your order. The shipping charge is based on the weight of the product. For multiple products ordered from the same category, the weights of all the units are added and the shipping is charged as single delivery fee.

Shipping charges are only waived off in case there is ”free shipping” promotion going on.

We use different carriers to ship around the world. DHL, UPS, FedEx, First Flight and India Post being some of our carriers

Once shipped, orders are generally received within 8-9 business days.

Our Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

 Delivery of the shipment is subject to Courier Company / post office norms. Ocean Home Store is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities (within 15 working days at most, from the date of the order and payment or as per the delivery date agreed at the time of order confirmation). Delivery of all orders will be to the shipping address mentioned the buyer or as per the address associated with credit/debit card at all times (Unless specified at the time of Order). Ocean Home Store is in no way responsible for any damage to the order while in transit to the buyer.

Tracking your order:

You may track your orders through our website by clicking on ”Order Status” link on the bottom of our website. To check the status of your order you will need your order number.

To get the real time updates for your shipment you will need to track the package through the specified carrier website.

P.S. - No shipments are made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

Address Change

We start processing your order soon after its payment confirmation. Once an order is confirmed we cannot change your address. You may leave us a message by clicking on the Contact Us, and if your address change can be processed you will be notified via email.

Packing

All products are first polythene packed then put in corrugated boxes. Gift wrapping facility is available at an additional charge. You can select this option on your cart when you review your order.

You may also add personal messages along with your orders; this service is free of cost.

(We encourage you use non offensive messages, we will take be responsible for any message)

Refunds

For refunds, please contact us via email (recommended) along with your order number

Return Policy

How to return an item?

If you already have a registered user id on our website you may follow the following step in order to initiate a return::

  1. Sign into your account at ”Ocean Home Stores”.
  2. Go to 'My Account'
  3. Get your order number
  4. Click on 'Return Products'
  5. Select the quantity and reason for return
  6. Write the reason for return
  7. Click 'Submit'

If your return request is approved, a return note will be sent to your email address, which you must print out and include inside your return parcel.

If you placed an ordered via our guest checkout:

Email us at our customer support id - info@oceanhomestore.com and you will be given instruction via emails.

BO Clause

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Copyright © 2018 Ocean Homestore. All rights reserved.